The Model Number/Catalogue Number?
When the equipment was supplied?
If it’s still under warranty i.e. the original order on which it was
Has the equipment been working fine since it was supplied? Was the
equipment Dismantled or moved at any time after it was installed?
Exactly what is the failure type - please describe in detail what is
working and what isn’t
What has been tried to rectify the issue? What was the result?
Any other relevant detail eg. was there a power cut just before the
N.B. If possible provide any graphical materials that show the
condition of the machine.